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PLEASE HELP ASAP!
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Engine Error
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CreateTexture2D Failed to create texture __precomputedshadowtexture with HRESULT 0x8007000e:
width: 4096 height: 4096 mips: 1 copies: 1 imgFormat: 0x29 flags: 0x1080000
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OK
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i tried reinstalling first the game i did that twice then i reinstalled my whole pc and redownloaded all the drivers i updated the motherboard and windows aswell.
neither of these worked please help all i ever wanted to do was play Apex Legends and i cant
pc specs:
ryzen 5 1400
8gb 2400mhz ddr4 crucial ram (1 stick)
rx 570 (4gb) sapphire
os windows 10 update 1909
the game is installed on an ssd
dx diag attached
- EA_Kent6 years ago
Community Manager
Hey @mate1018M4.
Looking through the DxDiag you attached it appears that the Windows Desktop Window Manager has been crashing. This is the process that manages the graphics and visual effects within Windows, but I'm wondering if these crashes may be related to what's happening with Apex Legends.
When you have the chance can you try running the Windows System File Checker to see if that makes any difference for you at all? If there's an issue with missing or corrupted system files in Windows that may help fix this.
Let me know if that makes any difference for you at all. Thanks!
/Kent
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