Forum Discussion
Hey @CatBearCow,
To clarify, the section in question is:
Note: to prevent exploitation, any accounts created after Oct 26th for the same EA account, will not be eligible to be merged.
Accounts created for the same EA account is functionally any account being connected to that EA account, whether it was previously attached elsewhere or is being added for the first time. Apologies for any confusion there.
Keep in mind that if you were playing on two separate EA accounts, these would not be eligible to be merged even if this took place prior to October 26th. Progress has never been transferrable from one EA account to another, and this is not changing.
This migration is to allow your content to be accessible across any platforms attached to the same EA account.
My screenshot says apex accounts created after 26th. That's something different.
And my psn account wasn't linked to another EA account.
Is there something that can be done to still merge the accounts?
Why didn't I get a heads up for this?
- EA_Mako3 years ago
Community Manager
Hi @CatBearCow,
Your screenshot is the same as my quote. It mentions for the same EA account as well, which just means what I'd clarified previously.
You had originally mentioned your PS4 account was quite old. If you've ever played Apex or any other EA titles on that account, it has been linked to an EA account. It's not possible to play Apex without linking to an EA account.
Different EA accounts cannot be merged even prior to this cutoff date. There wouldn't have been a notification as you still wouldn't be able to merge separate EA accounts together regardless, unfortunately. - 3 years ago
I think its pretty weird to not let that be possible. How would we know before all this that we did need it all to be on the same EA account? I never even knew before that we were able to link platform accounts to ea accounts. And at one point i started using a different main email adress. So when i started playing on pc, i made a EA account with that email and not the same email as where my Xbox apparently is linked to. So now i wont be able to merge my account since they are not the same EA account.
- 3 years ago
@EA_Mako It's not the same. The screenshot says any Apex account created after the 26th.
Also, I'm using the same e-mail address for steam/origin/playstation/EA for over 5 years so it cant be my playstation account is connected to another EA account since i only have 1 EA account. - EA_Mako3 years ago
Community Manager
I'm just basing my statement on what you posted earlier. There seems to be some confusion as you mentioned it was both a very old account and also just linked to your EA account on the 28th.
If this is a very old account, it must have been linked to an EA account. Apex accounts cannot exist independently of an EA account, so it was either linked to this one in the past, or a different EA account.
2023-10-28 06:02 AM
I have a playstation account which i linked to EA today. My steam account was already linked to EA.
If this was linked to your EA account for the first time on the 28th, or was previously on a separate EA account and was linked to this one at any point, none of the progress from the PlayStation account will transfer or be migrated.
- 3 years ago
When will the prompt show up for cross progression? I haven't seen it yet and it is 2PM. Had the game updated for 30 minutes now restarting constantly.
- EA_Mako3 years ago
Community Manager
Hey everyone,
As a reminder, while Cross Progression is being introduced this season, it is rolling out in waves so not everyone may see it immediately.
You should see a splash screen similar to the one below confirming your account has been migrated once this takes place.
Don't be concerned if this doesn't appear for you immediately, but once that process completes do let us know if you're encountering anything unusual. Thanks!
- 3 years ago
Then please tell me to which EA account my Apex on my playstation is linked. Because i have been using the same mailaddress for ages.
- EA_Mako3 years ago
Community Manager
Hi @CatBearCow,
Any questions about your account will need to be taken to support. We cannot discuss your account details on the public forums.
https://help.ea.com/help/faq/using-ea-help - 3 years ago
I play on PC on the EA app, will I still be able to merge my Xbox Progress when I am prompted with cross progression? Or do I need to be playing on steam to recieve the prompt? And how long will it roll out in waves for? I was hoping to get on my PC and just be able to immediately transfer my Xbox progress.
Community Highlights
Recent Discussions
- 3 hours ago