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KiritoSlayer38's avatar
2 years ago
Solved

Cross Progression Deleted My Progress

I've been waiting for cross progression and finally got it, I was super excited to play only to find out that it made my PC account my "primary" account. My PC account was level 73 at the time while my console account was level 350+ and had over $200 spent on cosmetics. All of my items disappeared except for my lifeline edition from my console account and seemingly I can't get any of it back. I've read that because the console account was on unlinked from its original EA account and moved that could be the cause, supposedly I can try to unlink it and connect it to the previous account but I don't have access to that account or even know what email its tied to, plus I can't unlink my console account for several more months according to my ea connections page. I've tried to put support cases in but was told to try and connect via live chat which I couldn't find any way of doing so. Is there anything I can do at this point or am I just going to be sent in circles until I give up and take the multi hundred dollar loss?

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @KiritoSlayer38 

    Correct, What you want to focus on after the waiting period is relinking the Xbox back to its original account to attempt to restore progress. 

    Once this is done and you can check if your progress and items are restored, then if you want to move the Steam account from its original EA account to the one connected to Xbox you can decide to do so. 

    However, its progress won't move over to the account. 

    Cheers,  

12 Replies

  • DEM1GOD7's avatar
    DEM1GOD7
    2 years ago

    100% not only that, any post you make about this on reddit gets deleted straight away. you are not the only one. ill say the did this to around 300.000 people me included, and we all need to just stop playing and let happen the same what happen to. "the cycle frontier" & "the day before" show them how spiteful we can actually be.

  • It's a relief knowing I'm not the only one annoyed about this; billion-dollar company, a billion-dollar game, that puts a deadline to merge your accounts for security? That's the silliest thing I've heard all year. Let's take some of those funds and improve the security, or maybe develop a cross-progression system that doesn't punish players for a mistake. My Epic Games accounts merge with no issue, battle.net for overwatch? merged seamlessly, Hell, my 2 Ubisoft accounts for R6 merged AUTOMATICALLY. EA seems driven to lose their player base to other games; by taking their players' loot, money, and time spent, then telling them "Sorry, you have to wait 6 months to even attempt to get that back" was the perfect way to do it as we can see by the player count.