Forum Discussion

1 year ago

Solved

Cross Progression Issues

I linked my EA and Xbox account, then launched the game through EA, but the account is just level 1. Im not sure if my xbox account progress even still exists but I still see it on my EA app. The name of the account is my EA name but the name of the account on my xbox was my xbox profile gamertag. I can see all my past friends, however when I open the game, I have zero friends added and an empty profile with no progression at all. I haven't been able to get help anywhere or any responses and I am starting to lose hope, I put a lot of money into my account. ☹️

cross-progression

EA_Mako
1 year ago
Hi @3500ReaPer,

If you do launch Apex on your Xbox again without any change, please check your DMs here on AHQ.

Depending on some account details there may be another step we can try, but we'd need to confirm some info first!

12 Replies

FATbrokenCHODE
1 year ago
I'm having the same issue where I talked to the ea help and also a staff worker and they said it would be fixed but I've just been set as a level 1 with no gear or anything at all even though I spent so much money on this game and had unlocked so many skins and heirlooms.
I took a break as my pc broke so I got an xbox and have just recently tried to play again and link and nothing's coming back to my account and I don't know what's going on.
EA_Mako
Community Manager
1 year ago
Hey there,

It doesn't look like the account you're posting from has any Apex progress prior to Cross Progression becoming active.

Was there another email or account you may have used in the past? If you don't recall or no longer have access to another account, it would be best to contact support so they can help try to track that down. However, this account does not have any notable progress or heirlooms.