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CaptMudButt420's avatar
2 years ago
Solved

Cross Progression Linked Wrong Fix?

I had two main opriginal Apex legends accounts prior to cross proggresion, my XBOX and my Steam account

When cross progression hit my Steam account linked to my duaghters Xbox account by mistake, I now have waited the 6 months time to unlink my duaghters xbox account from my steam account

my question now is can I link my steam account to my orginal Xbox account and have cross progression merge all the cosmetics and skins (I have mythics and purchased skins on both my steam account and I don't want to lose either

I believe my Xbox account and Steam account are different EA account originally

Thanks

  • Hey @CaptMudButt420 

    Apologies to be the bearer of bad news but this would not be possible. 

    This is because progress (unlockes, items, progression, etc) is stored at the EA account level and not on the individual platform account. 

    If you had 1 EA account (Account A) that had your Steam platform, and your daughters Xbox platform linked to it. The progress for both accounts will be stored on EA Account A. 

    • When Cross Progression happened, our system would have looked at all the connected platforms. Picked the highest leveled account to make your new main account. Then would have merged all progress (from all linked accounts) into the new main account to be accessible on each connected platform going forward. 
      • This should have already happened to the account. 

    If you have a 2nd EA account (Account B) that has your Xbox connected. You can look at unlinking your Steam account from Account A and linking it to your Account B. However, you will not be able to take any progress with you to the secondary account. 

    • Doing this would mean you would now have all of your platform accounts together, however you would be effectively starting over on Steam and using any progress you have from your Xbox (if it was the main account on Account B. 

    Thanks!

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @CaptMudButt420 

    Apologies to be the bearer of bad news but this would not be possible. 

    This is because progress (unlockes, items, progression, etc) is stored at the EA account level and not on the individual platform account. 

    If you had 1 EA account (Account A) that had your Steam platform, and your daughters Xbox platform linked to it. The progress for both accounts will be stored on EA Account A. 

    • When Cross Progression happened, our system would have looked at all the connected platforms. Picked the highest leveled account to make your new main account. Then would have merged all progress (from all linked accounts) into the new main account to be accessible on each connected platform going forward. 
      • This should have already happened to the account. 

    If you have a 2nd EA account (Account B) that has your Xbox connected. You can look at unlinking your Steam account from Account A and linking it to your Account B. However, you will not be able to take any progress with you to the secondary account. 

    • Doing this would mean you would now have all of your platform accounts together, however you would be effectively starting over on Steam and using any progress you have from your Xbox (if it was the main account on Account B. 

    Thanks!

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