Forum Discussion

Seasoned Newcomer

8 months ago

Cross-Progression Lost Data.

Hey guys, I'm not too sure how big of a thing this is, but I'm going to shoot my shot anyway and ask as the support team can't give me any info and keep redirecting me here. (Not upset at them, jus...

cross-progression

missing content

EA_Mako

Community Manager

8 months ago

Hey myetttt,

You have this correct, yep! That would definitely be the thing to try at this point.

Just unlink my Xbox account from the EA account that it's currently on, re-link it to the account that it was on and if that doesn't work, then the Xbox account data has been deleted.

It's worth noting this would never have transferred anything from one (inaccessible) EA account to another (main) EA account, so this would be a matter of seeing if it's still on that older account rather than being able to update things for the newer one sadly.

Certain Apex fan websites used to track your progress or status can give you a general indication of what was on the account, but they're more like a snapshot of the account at a certain point in time rather than a live indicator of what's currently there. The only way to see what's still actually on the account would be logging into Apex on that specific EA account to see what turns up.

banzikiller360

Newcomer

8 months ago

Hey EA_Mako,

Thank you so much for clearing that up, means a whole lot to me that you're taking time out of your day to try and help.

Unfortunately, it didn't work. Which is a bummer, but I'm glad you presented the possible solution.

Thank you again though, you've been the only real response I've gotten about this in 2 years.

Hope this can help others who might have the same situation ^^

EA_Mako
Community Manager
8 months ago
Sorry to hear that didn't do the trick banzikiller360, but glad we could at least clarify the situation to give a bit more insight about what happened.

Thanks for the understanding and do let us know if anything else comes up!