Cross Progression reset account
Dear EA Support Team,
I hope this message finds you well. I am reaching out to request your urgent assistance with a critical issue I’ve encountered concerning my account’s cross-progression status. Recently, I received a notification to merge my accounts from PlayStation to my PC Steam account. Upon completing this process, I was dismayed to discover that my account had been reset to level 1.
Remarkably, the only item that remained was the Lifeline’s Guardian Angel skin, which I had acquired through the purchase of a physical copy of the game. However, all my heirlooms, cosmetics, and other in-game assets appear to have been lost. To compound the issue, when I attempted to access my console account post-merge, I found it too had been reset.
I have previously reached out to EA help on multiple occasions regarding this matter but have yet to find a resolution. Given the significant impact of this issue on my gaming experience, I am earnestly seeking your guidance and support to recover my account to its original state, including all earned and purchased items.
I understand the complexities involved in managing such requests, but I am hopeful for a favorable resolution. Please advise on the next steps or any additional information required from my side to facilitate the recovery process.
Thank you for your time and understanding. I look forward to your prompt response.
Sorry, I think there's some misunderstanding here.
Your Steam account was linked to this EA account very recently. This is not the original EA account for Steam, so it will not be possible to have any progress from that Steam account show up here. Unlinking and relinking to this same account will do nothing as it's not the original EA account.
You would need to figure out which EA account it was linked to before this one and move it back there instead to try regaining access to whatever content you had while playing on Steam. It won't be possible to move that progress to this EA account.
Please take a look at our guides, specifically the information about multiple EA accounts, as that's the situation you're experiencing and why it won't be possible to merge your progress.
If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.
