Forum Discussion

6 years ago

Crossplay enabled on xbox but won't let me enable on apex legends

I have my crossplay activated on my xbox but in my apex legends settings it is grayed out and will not allow me to enable crossplay. I was even kicked from my club just now can someone at ea or respa...

EA_Atic

DICE Team

6 years ago

Hey @Danonyte @AuroraTitan Could you try to power cycle the console and see if that helps.

How to power cycle:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Make sure that you wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.

Thanks!

/Atic

3c252e80d5a32ea

3 years ago

I've done all you asked as well checked my cross play settings on both switch and Xbox are enabled but my boys can't add each other. Can we find a fix for this!?