Packet loss/xfinity bug fixes

I play on Xbox and have xfinity every time I get into a game i have the shield icon in my performance display and I get packet loss I have never had that problem before and all of a sudden I get it I had xfinity change all the cables in and out of my house and got a new router and still pops up and I can’t play ranked I can play pubs and the wildcard but no ranked what is goin on I have been playing apex since season 0 and i played with friends and never laged either please fix the problem 

And it also don’t make sense that my friends have xfinity and they don’t have any problems playing the game 

PLEASEEA_Mahonia​EA_Dennis​EA_DanaB​EA_Mako​