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CitrusBandit13's avatar
CitrusBandit13
5 years ago

Crossplay Issues (Xbox Child Acct + PC)

Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
jilli1003's avatar
jilli1003
5 years ago

Hello 

We are having a similar issue. Our son plays Apex on his child account and cross plays with other Xbox one friends with no problem ...but he wants to cross-platform play with friends on PS4 and is unable to. His cross-platform 'enable/disable' button is greyed out. 

I'm feeling sad and cross because two separate EA advisors on two separate chats ( back on the 7th and 8th of October) told me it was simply a matter of time and because it was in Beta it was being rolled out slowly and he would get the function. Today, after he's waited patiently, another chatbox advisor has said they can't help and referred me to this thread!

Please can anyone help?

Jill 

  • FoxMcloud123456's avatar
    FoxMcloud123456
    5 years ago

    Please can anyone help my sons crossplatform is greyed out too. We have checked all xbox settings, had a look at account and its an adult account and we have also reinstalled the app but its still greyed out. He cant play with anyone on ps4 if nintendo.

    Any ideas what to do next? 

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