Crossplay Issues (Xbox Child Acct + PC)

Hi @EA_Kent,

I checked my EA account and I have a user profile under my name on the Xbox under my Xbox GamerTag. The Xbox Gold account is under me for that Xbox.

His Xbox GamerTag account is not connected to my EA Account. But thinking about it, I am not sure. I tried to create a new EA account under his Xbox gamertag, but found out that gamertag is

in use. Well, low and behold it appears his Xbox gamer tag is associated with my account. When I tried to login with that game tag, I used the forgot password feature and I got the email for password reset under my EA account email address. But I see nothing in the EA account settings to indicate that. 

So let break this down:

Xbox Setup

Adult Xbox GamerTag (me) linked to Child Xbox GamerTag (my son) under Family Settings.

EA Account

Adult EA Account linked to Adult Xbox GamerTag (me)

It appears that the Child Xbox GamerTag is linked to the Adult EA Account by association of the Xbox setup?

I tried to de-link the Adult EA Account linked to Adult Xbox GamerTag (me), but I could still play with the Child Xbox GamerTag without the need to re-connect to EA Account.

If I try to play Apex on the Xbox with Adult Xbox GamerTag (me), then I get the warning on login to connect to the EA account.

CrossPlay Settings in Xbox

In the game settings, Crossplay setting is greyed out, meaning you can't enable or disable it. The setting is enabled, but you can't undo it.

Let me know what you think.

Thanks, 

Maschi!