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JesseKing1981's avatar
JesseKing1981
Newcomer
10 months ago

Customer for years, yet terrible service.

I had a problem a couple weeks ago, where one of my legendary weapon skins was just gone.  I've had it for years, and it just vanished.  I contacted EA and they claim that they couldn't find it, and closed my case with no resolve.  I have spent a lot of this game over the years, and that they just blew it off was very upsetting.  They told me to contact Xbox

I contacted Xbox and they said it was an EA issue.  Xbox refunded my last 3 purchases.  I went back into the game, and they put my account at -2000 Apex coins.  I have opened several tickets which they close and write "No fix" or "resolved" when it never was.  There is no contact number for them, and it's by far the worst customer service I have ever experienced.  I'm considering just dropping all EA titles.  I'm also filing a complaint with the BBB and have left a negative review about it.

How do I get my coins out of a negative amount?

2 Replies

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  • SupremumEclipsE's avatar
    SupremumEclipsE
    Hero (Retired)
    10 months ago

    Good day.

    It's a pity that this happened.
    Usually earned skins do not disappear, except if the skin causes a certain bug in the game.
    There may also be losses due to incorrect connection of accounts.
    Even technical support will not be able to help you with this issue.

    It's a pity that you are leaving our gaming ranks.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hello. This is not something we can assist with over the EA Forums. Please again open a case with an advisor so they can look into this. Instructions for opening cases can be found here. Thank you.

    Thread locked.