Hello. I faced such a problem when playing Apex, after connecting to the match I periodically get into the game where I have a ping(delay) of 500+, it does not fall, does not decompose, but when i leave out of the match and without changing the server immediately load to a new one and all is fine. That is, I play several matches with a ping of 50-70 all game, and periodically in such matches, and on the server ping is 50 does not jump, what is the problem I can’t understand, the Internet if fine. The problem started recently (about a month), there was no such thing before, I recently reinstalled Windows, but it seems to have installed everything normally. Sorry for bad in english.

@Dk_Chimera welcome to hell ...

@EA_Aljo wrote:@Sp4ceb4lls It looks like an ISP issue because the high pings and packet loss are occurring before our test server and the connection to the router is fine.Then why i have packet loss and high ping IN GAME with A+ grade connection while the DATA CENTER screen says 14ms ping 0 packet loss?!

Hi there, @Dk_Chimera. We should go through some troubleshooting to try to find out why this is happening. First, what system do you play on? Also, do you use a wired or wireless connection? Thank you 🙂

I play on PC and yse wired conection. i have big latency, even on shooting range(on screenshots) .1 of 5games is like this, friends in party dont have this problem. Write please what info do you need more.

@Dk_Chimera Can you run a UO Trace and screenshot the results? Instructions are here.

Delay in game | EA Forums

43 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @Dk_Chimera.

We should go through some troubleshooting to try to find out why this is happening. First, what system do you play on? Also, do you use a wired or wireless connection? Thank you 🙂
Dk_Chimera
5 years ago
I play on PC and yse wired conection. i have big latency, even on shooting range(on screenshots) .1 of 5games is like this, friends in party dont have this problem. Write please what info do you need more.
EA_Aljo
Community Manager
5 years ago
@Dk_Chimera

Can you run a UO Trace and screenshot the results? Instructions are here.
SCidER7
5 years ago
@Dk_Chimera welcome to hell ...
Dk_Chimera
5 years ago
done UO Trace twise giving screenshot and notepad
UOTrace 1.txt2 KB
UOTrace 2.txt2 KB
EA_Aljo
Community Manager
5 years ago
@Dk_Chimera

I'm seeing packet loss and very high worst ping times well before you reach our test server. The connection to your router looks fine. That's normally an indication that there is an issue with your ISP. What country are you in and do you use a wired or wireless connection?
Dk_Chimera
5 years ago
@EA_Aljo I am from Ukraine, wired conection to router.
Sp4ceb4lls
5 years ago
@EA_Aljo wrote:
@Dk_Chimera
I'm seeing packet loss and very high worst ping times well before you reach our test server. The connection to your router looks fine. That's normally an indication that there is an issue with your ISP. What country are you in and do you use a wired or wireless connection?
Why is there an issue with his isp i don t understand?! can you explain ?
Like we all have different isps and we all are in different countires but we all have same problem and that is the connection to ea servers! how is that an isp problem and not a ea servers problem ?! There are literally thousands of post here reporting connection problem!
Dk_Chimera
5 years ago
I am from Ukraine, wired conection to router.
Dk_Chimera
5 years ago
my ISP have some problems with ddos attack last month, now they fixed it. dont know may be problem appeared after they fixed it