Forum Discussion

2 years ago

Solved

Did Not Receive My Guaranteed Legendaries or Iconic Event Item - Final Fantasy

Hello, I recently purchased the "Four-Pack" during the Final Fantasy VII event. To my surprised I almost only received Epic rewards with only one legendary out of four legendary packs. It states, ...

EA_Mako
2 years ago
Hey @X_Littledog70_X,

Sorry for the wait on some additional clarification here.

To clarify, the guarantee you've mentioned is for the bundle, not each individual pack. Getting a four-pack will guarantee a Legendary or Iconic item, with a 90% chance for that to be Legendary and 10% for it to be Iconic.

The packs would otherwise fall under the probabilities at the top for the event and standard items in each.

Apologies for any confusion, feel free to let me know if that doesn't clear things up!

X_Littledog70_X

2 years ago

No offense, but can someone reach out to me before the event is over? @EA_Darko

EA_Mako

Community Manager

2 years ago

Hey @X_Littledog70_X,

Sorry for the wait on some additional clarification here.

To clarify, the guarantee you've mentioned is for the bundle, not each individual pack. Getting a four-pack will guarantee a Legendary or Iconic item, with a 90% chance for that to be Legendary and 10% for it to be Iconic.

The packs would otherwise fall under the probabilities at the top for the event and standard items in each.

Apologies for any confusion, feel free to let me know if that doesn't clear things up!