code tap

Subject: Apex Legends ranked match issue - code: tap

Hello,

I am experiencing a recurring issue in Apex Legends on PC. When I try to join a ranked match, I often receive code: tap and get returned to the main menu.

Environment

• PC version
• Playing through Steam
• Wired LAN connection

Issue details

• Casual matches work normally
• The issue appears to happen only, or mainly, in ranked matches
• When joining ranked matches, I frequently get code: tap and am sent back to the main menu
• Sometimes, right after signing out and signing back in, I can enter a ranked match temporarily
• However, after a few matches, the same problem happens again

Troubleshooting I have already tried

• Cleared EA App cache
• Signed out of and back into EA App
• Repaired Apex Legends
• Reinstalled Apex Legends
• Verified and repaired game files
• Checked Windows Firewall settings
• Temporarily disabled Norton Smart Firewall and Intrusion Prevention
• Checked whether security software might be interfering
• Changed DNS settings to Google DNS (8.8.8.8 / 8.8.4.4)
• Tried OpenDNS as well
• Confirmed there was no improvement after changing DNS
• Disabled IPv6 and tested with IPv4
• Tested using tethering / a different network connection
• Tried troubleshooting from both the Steam side and the EA side as much as possible
• Disabled startup apps and background apps, similar to a clean boot
• Disabled unnecessary services through msconfig and restarted the PC
• Tested with other apps such as Discord closed
• Restarted the PC multiple times
• Rechecked the issue after restoring network settings
• Repeated these troubleshooting steps multiple times, but the issue still remains

Additional note

I have also seen recent reports from other players experiencing the same code: tap issue under similar conditions. Because of this, I believe this may not be only a local PC issue, and it could also be related to the account, server, or ranked matchmaking side.

I would appreciate it if you could investigate this issue. Thank you.