Forum Discussion

4 years ago

Solved

Didn't cheat banned for cheating robbed of money

Posted yesterday but i'm gonna do it everyday tbh until I get my two accounts back. Live chat everyday, Call everyday, post on forums everyday. I didn't cheat, I didn't break ToS, and my neither ...

EzyHawk
4 years ago
Hello and thanks for reaching out, unfortunately we can't help you with account related issues here on Answers.
Please read more here:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

You should also contact the support here:
https://help.ea.com/en/contact-us

Please keep in mind that using a software to gain advantage is cheating.
Exploiting the game in anyway (use a glitch, gain access to areas you not suppose to reach and more) is a way of cheating.
And sometimes using 3rd party softwares could be seen as cheating even if they claim that they are "following the T&C".
With this said, i hope your issue is resolved soon and that you have a nice day!

Zeelmaekers

Hero+

4 years ago

Hey @Anari420

I can read you are frustrated about your account being locked but spamming support and forum and even contact a streamer isn't the way to solve this issue.
It sounds like you got hit by an HWID ban as this will ban accounts linked to your hardware identification code.

I'm not really sure how far you are in the appeal process but the full steps can be found here:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Also, don't try to put your email on the forums. The forums are a public place and you don't want to throw any personal information on it.