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THEMrCoLALA's avatar
5 years ago
Solved

Disabled crossplay

Hello.

When I tried playing with some friends who were on PC, while I'm on Xbox, I had issues trying to join their party in apex legends.  I looked in my settings to find out that crossplay was disabled, but I couldn't change it.  I would like to know how to enable it.

  • EA_Illium's avatar
    EA_Illium
    5 years ago
    @THEMrCoLALA Something may not be allowing you to access the settings. To check have you made any changes to the privacy setting on your Xbox account or are you on a child account?

    If not can you clear your console cache and see if it continues?

    Persistent Storage
    1. Go to settings > Select Device & Connections > Then Blue-Ray
    2. Select Persistent Storage > Clear Persistent Storage

    Alternate Mac:
    1. Go to settings > Select General  > Then Network settings
    2. Go to advanced settings > Alternate Mac address > Select clear
    3. Select restart

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @THEMrCoLALA Something may not be allowing you to access the settings. To check have you made any changes to the privacy setting on your Xbox account or are you on a child account?

    If not can you clear your console cache and see if it continues?

    Persistent Storage
    1. Go to settings > Select Device & Connections > Then Blue-Ray
    2. Select Persistent Storage > Clear Persistent Storage

    Alternate Mac:
    1. Go to settings > Select General  > Then Network settings
    2. Go to advanced settings > Alternate Mac address > Select clear
    3. Select restart
  • I have the same problem on PS4, te crossplay option is greyed out in game. I am searching since hours in the forum and reddit and cant find something. there is no one in the queue so I need crossplay, any help?

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