So I don’t know if this has been put up before, but every game I play of apex legends which lasts longer than 3 minutes disconnects me from the servers after the game has finished.I have had this problem since day one and I thought it was just a problem with the Xbox version but I have tried to play on PC and I get the same problem, and the only way to fix this is to quit out of the game and load it back up again waiting for it connect to the servers. The only other game that I’ve had this type of problem with was destiny 2 which used to disconnect me after each checkpoint in a mission or a loading screen. I don’t know if this is a server problem or a router problem (like the make of the router/modem), so if there is any solutions out there for this then please help because I don’t want to be pushed away from another game because of loading problems.

Apex discconects me every match, no problem with my net this side somethings broken at EA...

Same here. I'm connected to Salt Lake City. I'm in Denver. Ping is 20ms. I'm on 150mbps+ connection. I've left a continuous ping running to google.com and i haven't dropped a single packet ALL DAY. It's not my computer and it's not my Internet connection. The problem is with the Apex servers. There must be a bad cluster/farm somewhere and whenever we connect to that server/cluster, the game freezes. It is happening about 50% of my games now. Usually freezes within the first 1-2 minutes of play. Always seems to freeze when I'm doing well (of course).You have a server capacity issue in my opinion. This really started getting bad the day after Christmas.

Your servers have some major problems. It takes a long time to load a single game.I went through your troubleshooting steps and there are still problems. There is no way that everyone in the world who plays has connection issues. The point of failure has to be on your end. It makes no sense for us all to check our connections over and over again so you shouldn't keep telling everyone to do that. Also, the game kicks me back to the initial loading screen after every 3 matches or so. It says my connection timed out. This will even happen to every member of my party all at the same time. Even if we logged in at different times. There's no way this problem is within our consoles or due to our internet connections. There is a problem with your servers. One more thing, I open Apex packs and then a game FINALLY decides to load and I don't receive the contents of the pack. I know this to be true because i saw that I received a gold item but I went and checked after the match and there were no new gold items. I have probably lost between 20 and 30 apex packs this way. I feel ripped off. This is not cool.

Same.The first week the game came out, I had some timeout problems times to times, but I would just click reconnect, and I would be in again in no time.However, after that, almost for 2+ weeks already, I enter, play 1 game, then once that game is over in one way or another, the game sends me back to the preloading screen, at which point it can no longer reconnect for a very long while.I like the game a lot, but because of this I have been unable to play almost any match at all, to the point I just went to play other BR games and completely forgot about this, until a friend of mine told me they had patched this, making me try it out today to no avail, thus apparently he was wrong.If this keeps this way for another week or two, I will likely just forget about the game, and uninstall Origin altogether, and keep playing another game I have been playing until now, which works and manages to push critical fixes often in the same day they appear, or shortly after.

@EA_Darko the whole EA team is also saying that millions of people are having connection issues? why? becuase your servers are trash

Disconnecting from servers after every game - apex legends

14 Replies

Feralidragon
7 years ago
Same.
The first week the game came out, I had some timeout problems times to times, but I would just click reconnect, and I would be in again in no time.

However, after that, almost for 2+ weeks already, I enter, play 1 game, then once that game is over in one way or another, the game sends me back to the preloading screen, at which point it can no longer reconnect for a very long while.

I like the game a lot, but because of this I have been unable to play almost any match at all, to the point I just went to play other BR games and completely forgot about this, until a friend of mine told me they had patched this, making me try it out today to no avail, thus apparently he was wrong.

If this keeps this way for another week or two, I will likely just forget about the game, and uninstall Origin altogether, and keep playing another game I have been playing until now, which works and manages to push critical fixes often in the same day they appear, or shortly after.
hukie_pt
7 years ago
I have the same problem. I've tried about everything but I still get disconnected every game. I did find something.
This is not a solution, but it does help with the problem. I bought a lan cable to connect to my router, thinking it might solve the issue. It didn't and I get the exact same amount of disconnects. However, if I have the cable plugged in and disconnect from the servers after a game. I find that unplugging the cable (going back to wireless) and clicking to reconnect will sometimes work and allow me to reconnect instantly and play the next round using the wireless connection. You can do the reverse by plugging the cable back in if you disconnect while in a wireless connection, but I have found this to not work as often. Hope this helps if you try it.
EA_Darko
Community Manager
7 years ago
It sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on.

Darko
VAPOLOCITY
7 years ago
Your servers have some major problems. It takes a long time to load a single game.
I went through your troubleshooting steps and there are still problems. There is no way that everyone in the world who plays has connection issues. The point of failure has to be on your end. It makes no sense for us all to check our connections over and over again so you shouldn't keep telling everyone to do that.
Also, the game kicks me back to the initial loading screen after every 3 matches or so. It says my connection timed out. This will even happen to every member of my party all at the same time. Even if we logged in at different times. There's no way this problem is within our consoles or due to our internet connections. There is a problem with your servers.
One more thing, I open Apex packs and then a game FINALLY decides to load and I don't receive the contents of the pack. I know this to be true because i saw that I received a gold item but I went and checked after the match and there were no new gold items. I have probably lost between 20 and 30 apex packs this way. I feel ripped off. This is not cool.
hawwleey
6 years ago
Same issue, did all of the troubleshooting and beyond. It's a server problem. I just actually started to like this game, but I'll go elsewhere since it seems like EA has no solutions out there. Nor do they have a dedicated customer service/ticket system. Never had this experience with Epic Games/Steam/Blizzard. They actually have a system called Tickets rather than searching through a bunch of forum articles, such a complete waste of time searching hours for no solutions. Some articles have so many upvotes but no EA response, some EA articles forward you to pages that don't even work! What the hell is that. Unbelievable for a big company. After more than 10+ Games disconnecting, done with it.
xVoidStryderx
6 years ago
YEEESSSSS! Both D2 and Apex do this! I thought I was crazy!!!
110110101011
6 years ago
i spent like 15 minutes reading all that troubleshooting problems and stuff and downloaded that thing that checks the connection, you want us to send pictures and other proof with .txt in notepad. EA you cant even have pictures in notepad how are we supposed to send the pictures and proof of our connection if we have to send as a .txt file. its embarrasing that a company this big are ruining a game this good just because of their * servers. i even checked it and it said i was having good connection but i keep on disconnecting once in two matches.
110110101011
6 years ago
@EA_Darko this is embarrasing that your team isnt responding to the real problem, the problem is your servers
110110101011
6 years ago
@EA_Darko the whole EA team is also saying that millions of people are having connection issues? why? becuase your servers are trash
AsG-Bubzilla
6 years ago
Yup, I discon almost every game after about 1-2 minutes from Dallas server when I'm in Austin with sub 15ms ping and wired 200MB+ internet. SMH