Forum Discussion

Rising Traveler

6 years ago

Disconnects from character screen 5 times a day

Hi I am getting tired of this random disconnects and crashes (on rare occasions). I get in to the loading screen while picking the champion i want to play, but its just a black screen and then i g...

EA_Kent

Community Manager

6 years ago

Got it, thanks!

Can we try changing your PS4 to a different DNS to see if that helps? The DNS is the address book your console would be using to connect to destinations on the internet. Using a different DNS can help out with some connection issues.

To update your DNS follow the steps below:

Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.
Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know how that goes when you can.

/Kent

CptSnefot

Rising Traveler

6 years ago

I have also gotten more issues since the latest patch 1.29, constant lag from dropship and 5 min after it gets better

EA_Kent
Community Manager
6 years ago
Gotcha.

We've been tracking some performance issues in Apex Legends since the season 4 update. The issues you've been seeing may be related to that. The Apex Legends team is currently investigating this, but I'm afraid we don't have any details on when it might be resolved.

Thanks for sticking with us while this is under investigation.

/Kent