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Curiosity007's avatar
Curiosity007
6 years ago
Solved

Distorted Sound in MSI Laptop : Nahimic 3 and Realtek driver version UAD 8491

I am facing a very serious sound problem. I have MSI laptop, with Nahimic 3. Whenever I am in Apex, the sound becomes muffled/suppressed/distorted. So, the footsteps, gun sounds etc. are very dist...
  • solidus1983's avatar
    solidus1983
    6 years ago

    @Curiosity007I know what is causing this issue directly, joys of Modding drivers for the Nahimic 2 systems to run Nahimic 3, In software components in Device Manager you will noticed a A-Volute Nh3 Audio Effects Component, If this is version 1.6.1 roll back its drivers to 1.5.1 this component is known as Nahimic 3's SWC driver and the file that causes the issue is called NAHIMICV3apo.dll. After rolling back reboot your system and everything should be running again cleanly.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@Curiosity007 

I looked up the radio switch I saw under your DxDiag and noticed it have a bluetooth feature. Another player in these forums had some sound issues when Bluetooth was enabled. Are you able to disable that as mentioned in these forums?

Curiosity007's avatar
Curiosity007
6 years ago
@EA_Blueberry

1. I had tried turning off bluetooth, restart the system and play. No Luck.
2. I do not use bluetooth headphone. I use wired headphone.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Curiosity007 

    Does this happen if you don't use the headphones to see if it could be related to hardware?

  • Orytron8's avatar
    Orytron8
    6 years ago

    I have same problem. Even reinstalled windows and did not help.

  • Orytron8's avatar
    Orytron8
    6 years ago
    @Orytron8 And it happend with or without headphones
  • Curiosity007's avatar
    Curiosity007
    6 years ago

    @EA_BlueberryTried with and without headphone. Without headphone, It is really difficult and impossible to differentiate between muffled and normal sound, but the sound was low compared to normal output. So, the problem persists.

  • siN4R-'s avatar
    siN4R-
    6 years ago
    @Curiosity007 I have the same issue since july 16th. Not sure if it's from apex update or the newer driver i instaled. Didnt try to play around. Some other games do the same thing, so i asume its nahimic that kind ruins it
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @siN4R- 

    If it's doing it to other games as well have you tried reaching out to Nahimic Support to verify whether it could be a known issue on their end? Rolling back a driver is always a viable workaround to see if the sound functions better on a previous version.

  • siN4R-'s avatar
    siN4R-
    6 years ago
    @EA_Blueberry I did, no response. I don't think they really care as from my experience nahimic is pain in the arse to deal with. Btw this is what i get in my even log:

    Faulting application name: IGOProxy64.exe, version: 0.0.0.0, time stamp: 0x5d28b376
    Faulting module name: NahimicOSD.dll, version: 2.1.5.58748, time stamp: 0x5d08eb56
    Exception code: 0xc0000005
    Fault offset: 0x000000000005a858
    Faulting process id: 0x1e98
    Faulting application start time: 0x01d53faa06dd6e85
    Faulting application path: D:\Games\Origin\IGOProxy64.exe
    Faulting module path: C:\ProgramData\A-Volute\A-Volute.Nahimic\Modules\Scheduled\x64\NahimicOSD.dll
    Report Id: cbe40c40-1571-406d-a177-09042a30b0c5
    Faulting package full name:
    Faulting package-relative application ID:
  • Curiosity007's avatar
    Curiosity007
    6 years ago
    @siN4R- Same. Since 16th July update, the sound is distorted. I even tried to uninstall Nahimic, reinstall Realtek, Restart and tried to play the game. But no use.
  • Curiosity007's avatar
    Curiosity007
    6 years ago
    @EA_Blueberry Clean Uninstalled Nahimic 3 as well. But no use. Interestingly, this happened after 16th July update
  • dachoang271094's avatar
    dachoang271094
    4 years ago

    I dont know if u guys still face this issue anymore. But I solved the problem by reinstall the Nahimic app and update my audio driver into the latest version.

    U guys can find the official driver on the support page for your PC manufacturer

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