Forum Discussion

Hero+

2 years ago

Do Not Unlink Your EA Account

IMPORTANT: Do NOT unlink your accounts! @GameAnnouncements

Do NOT unlink your account from your original EA account - this will remove all progress.

Have two different EA accounts? Do not try to unlink/relink a different Xbox/PSN account - this will remove all progress.

Xbox made you use an outlook account to sign up and you have a different EA account now? Do not unlink, your progress is on your old EA account with the outlook e-mail. You will lose all progress if you unlink.

Using the same EA account on all platforms: This allows cross-progress between platforms. Wait for the in-game prompt coming in the next days.

Accidentally unlinked the wrong account or having issues linking the correct one? You'll need to get in touch with support:

https://help.ea.com/help/faq/using-ea-help

For more Cross Progression details, please see our FAQ:

A Quick Guide to Apex Legends Cross Progression

[CM - Updated links]

77 Replies

boxj123
New Novice
1 year ago
got it
boxj123
New Novice
1 year ago
RIGHT
boxj123
New Novice
1 year ago
what about your account now? I become lv1 on my ps5
Ezvan5655
Newcomer
1 year ago
Same
Zero_One_427
New Novice
2 months ago
They just forced me to unlink!!! I didn't even unlink it!! They forced my Xbox account to unlink from the old one!!! I know this because my xbox account, when trying to use it to log into the old unrecoverable account, it didn't say it was connected anymore! And I was able to connect my xbox to this one!! Help!!!
LWKEYLA
Seasoned Newcomer
1 month ago
To this day im still waiting for them to give me back my shi. Ive been waiting for for years actually and not one advisor came up with a solution. So mind you i've been playing since season 0. You dont know how frustrating that is because i've been grinding this game. Now i feel like I did all of this for nothing. I've spent so much money on this game, even though I still didnt get any heirlooms. I've been waiting for this since cross progression was even introduced and i STILL dont have a response from an advisor. So i might just call it quits.
EA_Mako
Community Manager
1 month ago
Hey LWKEYLA,

Just to provide some context, if you have been playing since Season 0 there was definitely a different EA account involved. Progress is stored at the EA account level, so if you link your platform (Xbox, PlayStation, etc.) to a different account, it does not copy your progress to a new account - you'll just have access to whatever's on that new EA account.

I see you mentioned having this problem since around Season 11. It looks like that's also about the time your platforms were linked to this EA account, as this one didn't even exist back in Season 0. That would completely explain why your progress is missing - it's not on this EA account, it's on the original account wherever that progress was first made.

There's nothing for us to give back because that content was never on this EA account. You'd need to try linking your platforms back to whichever EA account was used when you first played. If that's an email or account you can no longer access, our support should be able to help get back into the EA account - they just aren't able to transfer content or progress between separate accounts.