Forum Discussion

jmoneylilbro's avatar
jmoneylilbro
Newcomer
4 hours ago

Don’t have old email

Hello, I’m contacting you regarding an old Apex Legends account that I’m trying to get into that has the old email of <removed>

Unfortunately I have lost access to that email due to losing my old cell phone and can’t get back in to my email. I wanted to know if there is any way to switch my EA account Email without having to have access to that old email whether it’s through questions about myself or who I mainly used during my time on that account. 

Thank you for taking the time to time to read this have a wonderful day.

[CM edit - email address removed for security]

login issue

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey jmoneylilbro​, 

    Thanks for explaining the situation.

    The steps on this page would typically help you update that information, but since you can't access that old email anymore, it likely won't work. You can try contacting your email provider to regain access to that email, but otherwise you'll have to get in touch with our support team and answer those account ownership verification questions so we know it's you.

    If you want to go through that process, please scroll to the bottom for the Contact us option. Let us know how it goes, thanks! 

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 7 minutes ago
39,438 Posts

Recent Discussions