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blombsa's avatar
blombsa
4 years ago
Solved

Download and mouse cursor issue

Apex won't download past point "ready to play" (about half way). Tried installing to 3 differend drive 38373627 windows restarts Tried with ea play app and origin cleared caches Firewall appro...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @blombsa Can you try reinstalling in this order to see if we are able to get fully installed? Also when it stops installing are you getting a message, or does the download just go down to 0 and stop?

    1. Delete/uninstall apex and check the installation drive for any remaining files and remove them completely 
    2. Clear Origin cache
    3. Put your device in a Clean Boot 
    4. Check the following
      1. Start Origin as admin
      2. Proxy settings are disabled
      3. Turn off UAC Controls  
    5. Launch Origin and try to download the game (If possible let the download run without anything else running)

    Let us know if you continue running into issues with it getting complete. 

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @blombsa Can you try reinstalling in this order to see if we are able to get fully installed? Also when it stops installing are you getting a message, or does the download just go down to 0 and stop?

  1. Delete/uninstall apex and check the installation drive for any remaining files and remove them completely 
  2. Clear Origin cache
  3. Put your device in a Clean Boot 
  4. Check the following
    1. Start Origin as admin
    2. Proxy settings are disabled
    3. Turn off UAC Controls  
  5. Launch Origin and try to download the game (If possible let the download run without anything else running)

Let us know if you continue running into issues with it getting complete. 

Thanks!

  • blombsa's avatar
    blombsa
    4 years ago

    Hi, thank you.

    The game installed and runs.

    Back to problem number 2.
    In game menu and in actual game, mouse cursor doesn't stop on the edge of monitor 2, like it is supposed to whenever a game is open.
    Only solution so far is that I can't use 2nd monitor when playing apex. and only apex, all other ea games work normally.

    Ideas?

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