Drops Arent being received, algs email ignored and support issues

Hi yHeBuiltLikeThat​,

Thanks for sharing the screenshots and explaining what you've already tried.

I understand how frustrating it must be to complete the Twitch Drops requirements and claim your rewards, only to find that they haven't appeared in your game, especially when you've also been having trouble reaching EA Help.

Since your screenshots show the rewards as claimed on Twitch, there are a couple of things worth checking:

• Check your linked accounts: Make sure the Twitch account you used to claim the Drops is linked to the correct EA Account. You can review your connections under EA Account Settings.
• Restart Apex Legends: Fully close and relaunch the game, then check whether the missing rewards have appeared.
• Review the Twitch Drops guide: You can find more information about linking accounts and claiming rewards in the EA Help Twitch Drops guide.

For missing rewards, EA Help would be the appropriate team to investigate further, as we're unable to verify account entitlements or manually grant Twitch Drops from the forum side.

If Live Chat isn't working for you or you're having trouble getting the assistance you need, you're also welcome to try submitting a case through this webform instead.

Here are a few steps that may help:

1. Open an Incognito / Private browsing window and make sure you're completely logged out of your EA Account.
2. Access the EA Help website or the direct webform.
3. When prompted to sign in, select Continue as Guest instead, if that option is available.
4. Use an active email address you have access to, and provide the details of your missing rewards along with the screenshots you've shared here.

If you're able to submit the case successfully, please also mention the difficulties you've experienced with Live Chat so the support team has the full context.

I hope these steps help you get in touch with the support team. Thanks again for your patience!