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GalliumDeath's avatar
GalliumDeath
6 years ago

DXGI Error Device Hung Fix

If you are getting the device hung error I was too. Hopefully this fix works for you because it worked for me. My game is now stable with the latest patch of season 4.

Go and download a program called DDU – Display Driver Uninstaller. https://www.guru3d.com/files-details/display-driver-uninstaller-download.html Download the latest driver for your video card as well so it is ready to go. Run DDU and I recommend just using the standard settings. This program not only uninstalls your video drivers but subsequently all associated files with said driver that are normally not uninstalled. It goes way further than just uninstalling your video drivers yourself. After removing your drivers and files restart your computer. Install your newly downloaded video drivers. Then restart your computer again and play a few games in Apex.

I hope this solved your problem as it fixed mine. I have a Ryzen 7 3800x with and 2080ti. My friend was smart enough to suggest this to me. So far I have 5 stable games in a row, as before I was crashing in my first game of the day or second game consistently since patch.

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  • Cpt-KiruA's avatar
    Cpt-KiruA
    4 years ago

    Hey, For those who tried to update their graphic drivers but it didn't work:

    I also have this issue since I reinstalled windows 10 a few days ago...

    I tried to reinstall my graphic drivers with DDU several times with different drivers but to no avail.

    So with GPU-Z I checked what was happening with my GPU (GTX1070 EVGA) during the crashes and I saw that my GPU would reach 100% load at the moment it crashes (before the crash it is at around 98% load) 

    So I downloaded an "overclocking" GPU software (EVGA Precision) and set the clock to -50 and no more crashes in Apex. 

    Basically, I had to underclock my GPU to avoid the problems. I haven't tested that for a long period but when I tried it worked consistently for several minutes and when I would reset the GPU clock to its default value it would crash almost right away.

    Hope this can also help others.

  • ThsGuyStinks's avatar
    ThsGuyStinks
    3 years ago

    !!! I wanted to share the solution that has worked for me !!! - I stopped getting the dxgi error device hung after capping my frame rate for apex legends (5 frames BELOW what my monitor was rated for). I'm not certain if this is a permanent fix as I've only played about 15-20 games without crashes. Prior to this fix, I was crashing almost every game with the Dxgi hung error.

    I capped the frames within the NVIDIA Control Panel and it has helped so far! I recommend trying this!

     

    CPU: Ryzen 7 3700x
    GPU: MSI RTX2070 Super
    Motherboard: ASrock x570 Steel Legend
    RAM: GSkill 16GB 2x8 D4 3600
    PSU: IPSG 750W 80+ ATX

  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    Hey all, do make sure to boot up your PC in safe mode when using DDU, otherwise remnants of older drivers might still persist/ other applications interfere.

    This is why unplugging certain devices or turning off certain services/applications might resolve the issue too.

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