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Halo7865's avatar
Halo7865
2 years ago
Solved

EA account not permitted to play online after the cross progression update xbox

Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID/EA Account name? I Adzy I Please provide your squad mates' ga...
cross-progression
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Halo7865 

    To confirm do you have a connection issue with any other EA game, or another online game? 

    Also, if you have not can we try the following steps?

    @DermyC95 To confirm are you on a Series X as well, and have you gotten the message for Cross Progression? 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Halo7865 

To confirm do you have a connection issue with any other EA game, or another online game? 

Also, if you have not can we try the following steps?

@DermyC95 To confirm are you on a Series X as well, and have you gotten the message for Cross Progression? 

  • xXRomanXx012's avatar
    xXRomanXx012
    2 years ago

    Hello,

    my problem is that 2 days ago I received the cross progression notification, but when I clicked on CONTINUE, it took about 3 seconds to load and at the end, it gave me an error that said "THIS ACCOUNT IS NOT PERMITTED TO PLAY ONLINE. SEE EA.COM/UNABLE-TO-CONNECT FOR ADDITIONAL INFORMATION".

    What I did was close APEX and relaunch the game, I was able to enter the game and the lobby, but the cross progression didn't happen. The message WELCOME TO CROSS PROGRESSION never appeared.

    Currently, I play on PlayStation which is my oldest account, but I have an Xbox account that I used for almost 3 years and it is the one linked to my EA.COM account.

    Please help me with this.

    PSN ID = RD_ROCK_V

    XBOX ID = vRockRD

    email: [edit: email address removed]

    • xt0xicxgirl's avatar
      xt0xicxgirl
      2 years ago

      I’m having the same problem my Xbox account won’t let me play ever since I pressed continue. I can’t ready up or anything. I haven’t played in like a week and a half. 

      • Boetebessie's avatar
        Boetebessie
        2 years ago
        @xt0xicxgirl Same exact problem, no help online, unlinked on ea relinked uninstalled reinstalled, no luck, Xbox as well. Cannot invite club members or join them from invites, strangely all my skins are accounted for, but level not displaying above caracter head? 🤦‍♂️ dying here
  • Dr_Snipes589-_-'s avatar
    Dr_Snipes589-_-
    2 years ago

    I have had this issue since the beginning of December 2023 and still have it today 03 Jan 2024. I have spoken with chat help and EA loads now just want a fix. Ever since cross progression my apex given me the message “Profile not permitted to play online”. Even though apex help line have looked at my account and say nothing is wrong. HELP PLEASE

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