cant launch apex after update is downloaded - its stuck on NaN% installing with no end up time - stuck in a loop. i cenceled it after hour - re updated redownloaded update and still the same. its stuck again. infinity instaling updating

Hi @PirataLeoparda Can you try running through the following? EA App's Cache (Top Left Menu > Help > App Recovery) Repair Games (Go to My Collection > Select the tile Dots > Repair) Check for other applications that may be limiting EA App or Game performance

@EA_Illium i cleared the cash as it was syggested in the game menu 2 different ways. stoped update - restarted - re downloaded. nothng happen. its still in a dead loop

@EA_Illium i cant repair the game - its in updating process. if stope it - it only alowe me to update first - cant repair

@EA_Illium mate its downloaded whole update no problems 4 gb - but it cant finalize the instalation

EA app - stuck on updating | EA Forums

12 Replies

EA_Illium
EA Staff (Retired)
3 years ago
Hi @PirataLeoparda Can you try running through the following?

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair Games (Go to My Collection > Select the tile Dots > Repair)

Check for other applications that may be limiting EA App or Game performance
PirataLeoparda
3 years ago
@EA_Illium i cleared the cash as it was syggested in the game menu 2 different ways. stoped update - restarted - re downloaded. nothng happen. its still in a dead loop
PirataLeoparda
3 years ago
@EA_Illium i cant repair the game - its in updating process. if stope it - it only alowe me to update first - cant repair
PirataLeoparda
3 years ago
@EA_Illium mate its downloaded whole update no problems 4 gb - but it cant finalize the instalation
PirataLeoparda
3 years ago
@EA_Illium after killing the app in task manager - and restarting the app - it shows the error - it says -" cannot launch the game - for the reason on the our side. try later."
PirataLeoparda
3 years ago
EA Background Service - shows 100 mb disc activity while rest kind of doing nothng - so 6 hour loop. nothng helps
De3zal
3 years ago
none of this is working
PirataLeoparda
3 years ago
@De3zal yeah - nothing help - its like a about a 12 hours - while a was sleeping its still roling in the loop of instalation . and disc usage is insane
EA_Illium
EA Staff (Retired)
3 years ago
@PirataLeoparda I wanted to confirm if this is still happening, we had a similar report that has been resolved. If it's still getting stuck on update use the App Recovery option once more and check.
PirataLeoparda
3 years ago
@EA_Illium yes - this was very long action by EA app - it took 10 hours on my pc but after that i woke up and game was ready to play- but whole this taime it didnt show a progress and the disc usage was 100%.