Forum Discussion

Rising Novice

7 months ago

EA-APP login to APEX cannot be accessed, but changing the account can be done.

My account cannot log in to the game unless I switch to another EA account to directly enter and play normally, so it must be due to abnormal data in this account. It's strange that the issue has not been resolved since January 7th, but after checking the account, there haven't been any problems. I just can't play APEX unless I change my account. I have already missed the prestigious skin event of APEX, and the recharge activity for APEX anniversary celebration is about to begin. I don't want to miss this event because it is very important for us APEX players. So I really hope to get help. I guess it could also be due to not playing APEX in 2023-2025 causing data abnormalities, or it could be due to a strange BAN in the EA-DATA account causing account abnormalities. However, no matter what the problem is, it ultimately prevents me from using this account to enter APEX and can only log in to EA-APP.

All possible methods have been tried, including redoing the WIN10 system, downloading and installing APEX again, resetting account passwords, restoring the initial registered email, changing network nodes, and so on. All methods have been tried every day during the communication with the consultant on January 7th regarding this issue, but no solution has been found.

Of course, when I tried to log in using Steam, I found that my account had become a Level 1 initial account. Based on my understanding, it should be due to my EA account not being logged in for a long time, which caused the failure to obtain Steam data. Of course, I also provided pictures of my Steam login, hoping it would be helpful.(3.jpg\2.jpg\6.jpg\14.jpg)

[Superuser Edit: Removed Attachments]

anticheat

11 Replies

Midnight9746
Hero+
7 months ago
sopoo5201 Based on what I could tell after looking over the files you had shared, (which I did remove these files from your post as those had contained your personal information, (such as your email and IP address)), it seems like the issue was caused by having a ban prior to Cross Progression, (which Cross Progression was rolled out to players between October of 2023 and April of 2024), where any banned account was excluded from the Cross Progression merge.

In short, since you had been, (or was), banned prior to Cross Progression hitting your EA Account, your Apex progress and data for that account was excluded from the Cross Progression merge.

EA Help | Apex Legends™ Cross Progression.

sopoo5201 wrote:
Of course, when I tried to log in using Steam, I found that my account had become a Level 1 initial account.

To clarify this part, prior to Cross Progression rolling out to all players, Steam was already able to access the same Apex progress and data as the EA Account, (which is stored on the EA Account itself), so when the EA Account had its Apex progress and data excluded from the Cross Progression merge, that had also caused Steam to lost access to the Apex progress and data as well, (which is why you are level 1 on Steam).

That being said, I'm guessing what is happening right now is that your EA Account is trying to load back into the state it was in prior to Cross Progression, (however since it is unable to, it is getting stuck on the loading screen), while your Steam Account sees that there is no Apex progress and data on the EA Account, and thus it had started a new one.

You could reach back out to EA Support to see if they could get the EA Account to load, (however EA Support won't be able to restore your Apex progress and data, as that was deleted after the Cross Progression merge had taken place on your account(s)).

Note: I do not work for EA or for Respawn, (and I had also deleted your shared files from my end as well). Furthermore, I do recommend that you follow this guide here: EA Help | What to do if your EA Account was hacked, as I did notice in the files that you had shared that there were abnormal logins from across the US and China, (which seems to suggest that your EA Account had been compromised for a while as these logins were showing up as early as September of 2022, and as late as January of 2026). Even if you already know that your EA Account is secure, changing your EA Account's password and enabling 2-Step Verification, (if it is not on already), is always a good idea to help secure your EA Account.

EA Help | How to keep your EA Account secure