Ea Ban History and contacting support

Thank you for clarifying. However, I have already explained that reaching a real advisor is extremely difficult, and my previous experience was disappointing. I will try contacting support again, but I hope EA understands that repeatedly asking customers to start over and explain the same issue is not an acceptable support experience. My appeal has already been pending for seven days. I simply want my case escalated to the appropriate team and a proper investigation into the unauthorized access to my account. I hope this time someone actually takes responsibility for helping me.

Is there really no way to report or escalate the poor support experience itself? 

Yes, you need to speak with another advisor and ask to have your case escalated if they're unable to assist.

I understand that the forums cannot directly investigate my case, and I've never asked you to personally handle the investigation. However, as a Community Manager, I expected more than repeatedly telling me to contact a support system that has already failed to help me. 've spent seven days waiting for my appeal, struggled to reach a real human advisor, and when I finally did, my concerns were not taken seriously.My question is simple: Is there really no way to report or escalate the poor support experience itself? I am not asking for special treatment. I'm asking for basic customer service, proper communication, and a fair investigation into what happened to my account. Simply telling me to contact the same support team again doesn't solve anything.

kira6653​ 
Then you need to reach back out to support to have them take another look. I'm sorry to hear the first interaction wasn't great, but we have no way to do this for you via the forums, so you'll need to try again with the support team.

Are you serious?

My appeal has been pending for SEVEN DAYS, and all I keep receiving are generic responses telling me to wait.

I am not applying for a job or submitting a CV. I am asking EA to investigate an account security breach that happened on October 25.

My account was accessed without my permission, and someone used it to play Apex Legends. I have already contacted support and submitted my appeal, but after seven days, I still have no meaningful update or explanation.

Is it really acceptable for a player to wait indefinitely while their account security and potentially their account itself are at risk?

I don't need another copy-paste response telling me to check my case history. I need EA to take responsibility, investigate the incident properly, and provide a clear update.

Players deserve better than this.