About a week ago, my account was banned for "cheating". I have never cheated on any computer, just wiped my PC about 2 months ago as I just graduated from college. I have no weird 3rd party programs or anything on my computer. I have no idea of anything that would've flagged the system as cheating. I mean honestly, I have like a 1.3 KD, if i'm going to cheat, my KD would be much higher than that lol, I don't even have a game where I have like more than 12 kills.
Regardless, I wasn't super worried after the ban because I knew I had done nothing wrong and it was just going to be some hoops to jump through to get it resolved. Boy have I never been more wrong. I got a total of 3 replies from the great EA Help. All of them were practically identical in saying "We have preformed an investigation on your account and have decided to not reverse the decision." No explanation for what was done wrong, no insight so that I can prevent it from happening in the future, nothing, besides some bot saying it was looked into and that I had still cheated. You would think EA, a company that has been around forever, would actually care about the people that are playing their game and at least give have a human look into peoples accounts that have been banned without explanation, and give some sort of reasoning for what has happened. They can just freely take accounts, with pretty much monetary value, that was spent supporting THEIR game, without any explanation and the player base has to "deal" with it and make a new account and try not to break the rules again (when it was unclear how the rules were broken in the first place).
Now after asking for help on this thread, I will get a generic reply from a "person" at EA like all of the other people similar to me that have had their accounts taken without any explanation. The reply will tell me to go to EA Help to seek help from a representative (bot). Where on my EA Help account, there isn't even an active or previous ban in my ban history, where I can look at it and see what rule was broken and what exactly EA thinks I did to cheat in the game. There is nothing there, but surely they have investigated it and I was in fact cheating. No ban history, nothing showing up in my current/previous bans, all I get is someone with a real name sending pre-typed messages that they send to every single person that gets falsely banned damn well knowing that there won't actually be any help for them and all their money and time they spent on that account are just gone, because nobody will actually research for them or look into their account to see that maybe it was a mistake by the system, and just maybe that all of these people complaining about being falsely banned are actually telling the truth and there is a flaw in the system that is catching something that it shouldn't be catching. But no, send every person on their way, nobody willing to help, just in hopes that they will go make a new account, spend money on more skins, and keep filling the higher up's pockets.
This has been the worst experience I have ever had with any company in any regard to customer service. Except its much worse because my problem wasn't just that I was mistreated and not cared about by a company that relies on people playing it's games. The real problem is that money that I spent on their game to support them, is now just gone because EA, at any time, can just ban your account, and never actually has to tell you what they found, or what the problem was so that if you get a new account and spend more money, they can just keep doing the same thing over and over again. Disgraceful.
