Ea Data "Status_Reason": "CLAIMED_BY_TRUE_OWNER"????

Recently my EA Account has been compromised due to my Account being compromised.

I managed to get in touch with the EA Customer service agent and regain control of my account again End of story right?

No 1 month later my entire Apex Account has been banned I can't access many of my libraries and just like that my 3 years EA account is gone.

After many back and forward with Customer service and emails from the TOS team claiming they did a very thorough investigation into the account and found the banned justify.

I then decided to dig a little further myself Since you can download your EA User data I decided to download it and find out a curious line from the information

"Status": "BANNED",
"Status_Reason": "CLAIMED_BY_TRUE_OWNER",

So the reason for my banning is my account is "Claimed by True Owner" Me.

Now usually with these types of situations, I presume they have a policy to lock down a person's account by banning it to prevent the hijacker from further making changes to the account and doing further harm to it.

(My First Apex account has also been compromised due to this and got banned as well I now have access again after talking to GM about this situation.)

I have inquired with the customer service agent several times about this and I seem to be getting a copy-and-paste response.

I have been continuing to contact their agent many Time a month to get this resolved hoping for the best as I honestly have nothing to lose.

Any suggestions on how I should move forward with this? Honestly, I feel that this is more of an internal structure issue than the Agent issue most of my chats with the agents have been pretty pleasant and they want to help but unfortunately, the TOS team is somehow this deity that can't be contacted at all.