Forum Discussion

jenks305's avatar
jenks305
5 years ago

EA is taking too long to rectify its flawed bans and TOS investigation system.

I was banned in mid-January after being accused of cheating, which I haven't nor never will do. I got an email 2 days later explaining why my account was banned. When I contacted EA they confirmed my...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @jenks305, 

It seems the Terms of Service are dealing with a large volume of cases right now which is impacting their response times. Reports from other players on the forum suggest the average response time is quite long at the moment. Unfortunately, we wouldn't be able to predict when you'll hear back from the Terms or Service team as a result. Once they have received your case and completed their investigation into the ban, they will reach out to you via email from this address: noreply@ea.com.

- EA_Lanna