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metalmayhem999's avatar
metalmayhem999
Rising Newcomer
5 days ago

EA scammed me

basically my account got banned because someone hacked me. i have disputed the ban many times but no answer from EA. also speak with live chat agent and same thing. nothing no one willing to help.
yesterday i have made a mistake i bought battle pass in my banned APEX account.
and they ACCPETED the payment !
i asked for a refund but they said that we can't refund u because your account is banned.
i want to know on what basis EA accepted the payment ?
and why they are not removing the ban ?
and here is a prove on my payment in the attachment 

Edit: Removed image showing personal details. Do not post identifying details on public forums. This can lead to your account being compromised. -CM

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hello. Please contact an advisor to find out the latest update on your account. Cases can be opened by following the instructions here. Do not choose the option for disputing a ban. That will go to ToS and not let you talk to an advisor.

  • metalmayhem999's avatar
    metalmayhem999
    Rising Newcomer
    5 days ago

    did u even read my topic ?!
    already said that i have done that few times but no one helped me. all of them will say the same thing .we can't help u. u have to dispute the ban .which i also did few times and no answer

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Yes. I did. You will need to open a case to find out the status of this issue. Do not submit another dispute.

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