Community ManagerHi @Umkindabad,
I do see two created cases that have attachments and are currently marked as receiving updates from you, rather than just "Waiting on player."
That should hopefully mean things are moving along from that initial creation and you're waiting on a review of the situation, please keep an eye out there and you should be receiving a reply to move this process forward.
Could you clarify to me what I'm supposed to do exactly? It says on the EA website that my cases have been updated today, and yet I never got an email reply or anything. Do I simply just sit and wait and hope? Last time I waited 5 days and they auto set my case to fixed without fixing anything, I'm worried that they'll do that again without communicating with me. How am I supposed to respond to them or communicate with support if they aren't emailing me back for days? You seem to be the only person willing to communicate with me about this so I'm really trying to figure this out..
Community Manager
