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Gielhefa's avatar
Gielhefa
Newcomer
1 day ago

Accounts reset

Logged onto my Xbox after my pc taking a crap and all my apex stuff gone reset fully tried to change accounts but the thing is I don’t have any other ea accounts to log into so my account got completely wiped 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Gielhefa​,

    When you played on PC in the past, was that through EA app or Steam? Roughly when did you start playing Apex, a few months ago? Few years?

    Usually when we see this happen, it's due to unlinking a platform from the EA account that has that progress. I see you mentioned not having any other EA accounts, but I am seeing an older platform unlinked that doesn't appear to be connected to this account anymore. It may be worth checking any other old emails that may have been used in the past just to confirm they're not showing up for any old EA accounts.

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