EAC Error code 10022

I recently bought the bloodhound and lifeline editions from GameStop and redeemed the codes in Origin. After I did that and tried to open the game, I get a Launch Error 10022 (unexpected error. (0xC0030004)). This has never happened to me before and seems very strange given the circumstances. I tried uninstalling and reinstalling EAC, reinstalled Apex itself, repaired apex, restarted PC, everything I could think of. Still no luck, any help would be much appreciated!!

EA_Kent
6 years ago
Hi @TheMadPatter73,

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that's causing issues with Easy Anti-Cheat that may help to get around the error.

You can find more info on how to set up a Clean Boot over at the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

12 Replies

EA_Kent
Community Manager
6 years ago
Hi @TheMadPatter73,

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that's causing issues with Easy Anti-Cheat that may help to get around the error.

You can find more info on how to set up a Clean Boot over at the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent
CitZ_72
6 years ago
tried it but it didint work what do i do now?
EA_Kent
Community Manager
6 years ago
Hey @CitZ_72,

When you've got the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/Kent
CitZ_72
6 years ago
i hope i did this thing right

[Admin - removed attached MSINFO. The MSINFO has some information that we wouldn't want to be shared publicly.]
MerkyDNB
6 years ago
hello, im having the same issue as him, here is my report
DxDiag.txt114 KB
EA_Kent
Community Manager
6 years ago
Hi @CitZ_72,

It looks like you attached an MSINFO rather than a DxDiag. I removed this attachment just because this file contains some information that we wouldn't want to be posted publicly. The article that I linked in my previous post should have steps on how to get a DxDiag file rather than an MSINFO. The DxDiag file doesn't have the same information that we shouldn't have publicly visible.

@MerkyDNB

I appreciate you sharing this!

Are you currently running any sort of RGB management software on your PC? If so, can you try disabling that to test and see if that makes any difference at all? We've seen some cases where EAC runs into issues with this type of software, so I am curious if this might be what's happening in this case as well.

/Kent
3u_proj3ct
5 years ago
Need help with EAC ceep geting the error 10022
I bought a new hard drive and intalled apex it didnt work id had some errors like with directx and microsoft visual c++ but i fixed that i think but now i ceep geting this error on EAC error 10022 plz help
And theres my DxDiag
DxDiag.txt74 KB
MAR1ANO_plays
5 years ago
I am having the same issue, tried repairing the EAC, repaired the game also.
Dxdiag attached.
@EA_Kent Kent your help would be really appreciated
DxDiag.txt106 KB
MAR1ANO_plays
5 years ago
somehow i managed to run the game, but as soon the game went into loading black screen, another error appeared, which said
EA_Kent
Community Manager
5 years ago
Hi all,

I'm curious if this might be an issue with the EAC installation itself. If you haven't already can you try repairing or reinstalling EAC to see if that makes any difference at all? You can find more information on how to repair or reinstall it over at the EAC website.

Please let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent