This seem pretty common crash for Apex Legend since the game launch on first day and I still have this problemany possible fixes now since its been almost 2 years now and I still have this stupid problem.This problem occur randomly between 2min from match start to 3-4hrs of continuous playing, This problem never occur in Lobby or Firing Range.What I have tried (note : I played this game on Notebook Acer Predator G3-572)-Uninstall Driver via DDU (both Nvidia and Intel)-Tried reinstall various version of Nvidia Driver eg: 417.71 , 442.50 and various version of lastest version that nvidia always tell me to update-run sfc scan in cmd-TdrLevel or Delay on regedit-set streaming budget in videoconfig.txt in Saved Games folder-Clean Boot-Various other ways i may forget to mentioned because it's too manyPlease help

bump , where is EA staff to answer this question....?

@UmiOcha Check the following link, there are probably a few steps you have not tried yet: https://answers.ea.com/t5/Technical-Issues/apex-legends-crashing-whole-pc/m-p/8014734#M46350 Thanks.

Did all of that toodoesn't workI even tried reinstall the Windows as last resort, but doesn't help at all.

@UmiOcha some things i found on the web that might help:-disable ultra low latency mode in nvidia control panel-set physics engine to either cpu or gpu (see whats best) instead of autowhat i think u should try:-acer support for ur laptop gives the driver 382.48https://global-download.acer.com/GDFiles/Driver/VGA/VGA_nVidia_22.21.13.8248_W10x64_A.zip?acerid=636359448149756454&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR%20G3-572&OS=ALL&LC=en&BC=ACER&SC=AAP_9try it with a clean install (nvidia->custom install->clean install)things to try:-play at a lower resolution not to choke gpu-try to underclock the gpu-see if you are running latest bios of the predator laptop-run a heaven benchmark and see if the error occurs at any time

Engine Error 0x887A0005 - DXGI_ERROR_DEVICE_REMOVED

17 Replies

EA_Barry
Community Manager
5 years ago
@UmiOcha

Check the following link, there are probably a few steps you have not tried yet:

https://answers.ea.com/t5/Technical-Issues/apex-legends-crashing-whole-pc/m-p/8014734#M46350

Thanks.
UmiOcha
5 years ago
Did all of that too
doesn't work
I even tried reinstall the Windows as last resort, but doesn't help at all.
Konform103
5 years ago
@UmiOcha some things i found on the web that might help:
-disable ultra low latency mode in nvidia control panel
-set physics engine to either cpu or gpu (see whats best) instead of auto

what i think u should try:
-acer support for ur laptop gives the driver 382.48
https://global-download.acer.com/GDFiles/Driver/VGA/VGA_nVidia_22.21.13.8248_W10x64_A.zip?acerid=636359448149756454&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR%20G3-572&OS=ALL&LC=en&BC=ACER&SC=AAP_9
try it with a clean install (nvidia->custom install->clean install)

things to try:
-play at a lower resolution not to choke gpu
-try to underclock the gpu
-see if you are running latest bios of the predator laptop
-run a heaven benchmark and see if the error occurs at any time
UmiOcha
5 years ago
-there is no ultra low latency in m nvidia control panel so i think it doesn't support
-phyx to either cpu , gpu or auto doesn't work
-tried use the driver 382.48 that acer give me but the game is shuttering from time to time and it's killing my eyes after playing for 5mins, so i gave up and update back to 442.50
-tried to lower as much as i can 1280*720 but still doesn't work (lower than this will hurt my eyes instead) , i even tried to change FoV to lowest and highest and result still the same
-did underclock , doesn't work
-it's lastest bios coz there is no update since 2017
Konform103
5 years ago
@UmiOcha I'm looking at the file dxsupport.cfg in apex legends folder which is not to be edited (it says so).. i found my 1050 ti's vendor id and device id there..
in your case your dxdiag shows for your 1060:
Vendor ID: 0x10DE
Device ID: 0x1C20
while the file says the correct vendor id there are 3 1060 entries listed and not of them mention your device id 0x1C20..

I'm really not an expert in this subject but i'm wondering why this is and if it has anything to do with the direct x error..

it somehow relates to gpu level setting 1-3 and i notice the more high end card receive a 3 value and the low budget like 1050 a 1 value..

i dont know what this all means but it is interesting
UmiOcha
5 years ago
@Konform103 idk about that either
btw my notebook gpu is 1060 6GB idk if it has something to do with that vendor and device ID
i always set all of my games to low setting coz i need performance for the most.
UmiOcha
5 years ago
bump
still not fixed
uJamBo
5 years ago
use older nvidia drivers
UmiOcha
5 years ago
@ujambo
-Tried reinstall various version of Nvidia Driver eg: 417.71 , 442.50 and various version of lastest version that nvidia always tell me to update
and also 382.48 on #4
doesn't work
uJamBo
5 years ago
i was getting this before now i think about it i have a 1060 aswell if i remember right i reinstalled direct x runtime, nvidia drivers, reinstalled the game nothing worked i had to do a reset in windows 10 have you got a system restore point? try that before a reset other than that i cant suggest anything but before you try any of that deleted your respawn folder in saved games under c:/users/your username/saved games on launch the game will redownload that folder its only your config files so nothing to worry about