Forum Discussion

5 years ago

Solved

Error after update. Still cant play

Ever since i updated the game i havent been able to play i just tried again today and i still cant. Figured after I uninstalled and reinstalled it would work. No. I get an error code saying “Error ...

bradleeeeeh
5 years ago
Its working now😤😤

EA_Barry

Community Manager

5 years ago

@bradleeeeeh

Usually, this kind of error can be fixed by Repairing or Verifying the game files.

Origin Repair: https://help.ea.com/en-us/help/origin/origin/my-game-downloaded-through-origin-but-will-not-install

Steam files Verify: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Thanks.

bradleeeeeh

5 years ago

So most of that page was for problems installing, at the bottom it said for a game not loading to repair the game and on my xbox it dont even have that button

EA_David
Community Admin
5 years ago
@Rebel00703 Hi, please navigate to C:\Users\yourusername\Saved Games\Respawn\Apex and delete the Assets folder? The game should pull fresh ones when it's next started, which should hopefully help.

@bradleeeeeh If you're on console can you clear your local saved data for Apex? This indicates some of your local files are corrupt, and downloading them again should help.
- bradleeeeeh
  5 years ago
  I have already uninstalled,cleared all data and installed it back and i i got in a game and it kicked me off the game saying it.(yes im on console,xbox)
  - EA_David
    Community Admin
    5 years ago
    @bradleeeeeh Just for clarity, have you deleted your game-specific local data? Can I check which version of Xbox you're on?
    
    Also, just so I have my timeline right, you're saying that you got into a match before being kicked with the error message pictured in the first post?