Error code : 10901
Hello, my account was banned with this error code and I can't get a response to my tickets. When I reviewed the rules again, I realized that I didn't make any mistakes. Can you please help? I couldn'...
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EA_cuervo
Community Manager
Community ManagerJB0MB911 If you believe your account has been incorrectly banned, please send a dispute to the Terms of Service team: Get information about EA Account locks, bans, and suspensions
Whats the point. No one answers. Good job EA. Great way to make people not want to but your new upcoming battlefield. I didn't even play the **bleep** game and I got banned, yet no response or solution with multiple disputes.
- EA_cuervo
Hey there, how long have you been waiting for a reply? I believe you can find the answers you're looking for in the article I shared in my previous reply:
If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision. To appeal, contact us, fill out, and submit the web form.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
I hope this helps.
hey i just got banned with the same code idk why i also haven't been on for the past 3 days so there's no way i broke any rules and when i check my history there is nothing about the ban????
- EA_cuervo
Hey there, if there's nothing on your ban history, but you get a message saying you've been banned when entering your game, please submit an appeal to the Terms of Service team so they can review that. If you can't submit an appeal through the website, please reach out to EA Help.
hello so i just looked and there still isnt any replies so idk what to do the ban isnt there in my violations but i cant get in my account when i load it up it says im still banned
I've been waiting for going on two weeks with no response. It even said it would end in 7 days. It's now well past that and I'm still banned. Extremely disappointed in my purchase right now.
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