Forum Discussion

6 years ago

Error Code 301 Apex Legends

Since the hit marker fix update, i haven't been able to sign into my apex legends and keep getting "Unable to complete EA Account sign in (code 301). pls help its frustrating.

Jeremymillees

6 years ago

@EA_Kent I already reset my password twice, and still didn’t work. I tried resetting my PlayStation network password also, still hasn’t worked. This is my first time seeing this error code 301. Pls help

EA_Kent

Community Manager

6 years ago

@Jeremymillees

Gotcha, thanks!

Let's try running through some connectivity troubleshooting steps to see if that helps get you back up and running. First, I'd recommend starting off with the basic connection steps over at the EA Help website. Those can help out with a lot of the most common issues we see, so hopefully that will do the trick for you.

If you're still running into the same error message after that check out the PS4-specific steps as well. Let me know how that goes when you have a chance.

/Kent