Escalating the Issue to Higher Authorities for a Resolution

I am writing to formally escalate a matter that has reached an impasse and requires the attention of higher authorities within the game management. I have raised this issue multiple times and was informed that the Terms of Service (TOS) team is solely responsible for reviewing such cases, and no one else can re-evaluate their decisions.

It has been over 80 days since my account was permanently banned, and during this time, I have submitted more than 15 cases, all of which received the same automated response:
"Please do not expect further responses on this matter."
This repeated response is frustrating and deeply unfair.

I acknowledge that my account was permanently banned due to a single inappropriate word, and I admit to violating the game’s rules. However, I strongly believe that a permanent ban for this offense is excessive and unjust. Moreover, the treatment I have received throughout this process feels equally unfair.

I am not seeking to justify my mistake, but I firmly believe that humans are prone to error, especially in moments of frustration. Even the best of us are not infallible. It is disheartening that a single lapse in judgment leads to such harsh consequences without the possibility of reconsideration.

I respectfully urge you not to redirect me to the ban appeal form, as it only results in the same automated response mentioned above. I also kindly ask that you do not dismiss this as a final decision, as such a resolution feels disproportionately severe.

I hope my case can be reviewed by a higher authority, not only for my sake but also for other players who may have faced permanent bans for similar minor offenses.

Thank you for your attention and understanding.

Sincerely,