Forum Discussion

New Novice

Re: Extreme packet loss when playing ranked on Xfinity internet

I've been receiving packet loss for every rank game. I am connected to ethernet cable & receiving high speed internet. I did every troubleshooting steps I could possible do on my end. This packet loss started happening once Apex decided to implement DDOS servers for rank lobbies.

Need assistance on a resolution.

2 Replies

yunghotsauce
New Novice
4 days ago
Hi EA_Salmon

Platform: Playstation 5 & Northeastern-US
Ping:40-50
Packet loss %: 70-90 sometimes could go up to 100-120
It interrupts 90% of my rank games.
EA_Salmon
Community Manager
5 days ago
Hi yunghotsauce,

Sorry to hear you’re getting packet loss in every Ranked match, especially after already troubleshooting your connection.

Since this only happens in Ranked, please let us know:

Your platform and region

Your usual ping and packet-loss percentage

Whether it affects every Ranked match or only certain times of day

Whether other modes work normally during the same session

You can review the connection steps here:

Troubleshoot high ping, packet loss, and lag in Apex Legends

We can’t confirm from the forums whether this is related to DDoS protection, but the additional details may help narrow down whether the issue is tied to a particular data center or Ranked lobby.

Thanks for reporting this. Hopefully, the information above will help us better understand the pattern.