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Right clicking the game in Origin and then choosing Repair should help you here.
Let us know how this goes, thanks.
- EA_Barry6 years ago
Community Manager
Please try these steps to help prevent that:
- Make sure your monitor is connected to your GPU rather than motherboard video output
- Open the nvidia Control Panel
- Click Manage 3D settings
- Click the Program Settings tab
- Click the Add button
- Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
- Select r5apex.exe and then Open
- Customise individual settings if you like
- Exit nvidia control panel and try playing.
If this does not help you, please post your Dxdiag so we can take a look, thanks.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 6 years ago
Still not working for me. The only way that ive been able to play is if I restart my computer or try to load the game multiple times until it loads.
- EA_Barry6 years ago
Community Manager
There is a slightly newer version of Origin available since your last post here, make sure you complete that update.
Please also run System file checker, remove any optional hardware (webcam etc.) and perform a clean boot before playing:
Clean boot: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
SFC: Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
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