A lot of people recently have been getting falsely banned, A player I know well who has been playing since the start got banned last week and now myself? Ive also seen a decent amount of people from the community who have been banned. I have submitted my first dispute to support, i have never cheated before and i would not start now or anytime soon. What is being done about this? Are EA dishing out false bans more often now? this has been an underlying issue for quite sometime but it seems to be rather frequent this past month or so. Also any tips or anything? I spent thousands on this account and dont want to lose it! Thanks.

@Boogsan You're very welcome. If you have any other issues, please reach out again. Good luck!

false ban | EA Forums

17 Replies

EA_Aljo
Community Manager
10 months ago
Hi there, @Boogsan

We're not able to help out with bans over Answers HQ. You'll need to submit a dispute so that Terms of Service can investigate this. Instructions for that can be found in the article here. Thank you.
Boogsan
10 months ago
and thank you for your response, thats understandable that you cant help. I just hope that whoever takes care of my case really looks into things. as sad as it sounds ive spent alot of time that i can never get back from something that shouldnt have been applied in the first place.
Anyways, thanks for your response and i hope i can play again soon.
EA_Aljo
Community Manager
10 months ago
@Boogsan

You're very welcome. If you have any other issues, please reach out again. Good luck!
Boogsan
10 months ago
I got unbanned!!! it was due to some sort of security purposes, apparently someone had access to the account so it was for safety measures. I am so relieved, thank you :D
Kor_Envyyy
Seasoned Traveler
10 months ago
@Boogsan Congratulations.
Can you tell me more information?
KillaRolyP
10 months ago
i got banned on july/01/24, i checked the EA ban history an it showed me the "reason" and it was blanked out for me, and i didnt get an email about my ban. did the same thing happen you? ive made 2 disputes and they both got declined. one said i was cheating, the other said ive violated the user agreement.
Boogsan
9 months ago
request your EA DATA if you want to see a more specific reason for the ban. Im nervous to now spend any money on the game as i lost the account out of nowhere for no reason.
itll take around an hour for the file to download, check on YT on how to do it properly.
whosaidwhat2001
9 months ago
@Boogsan How did you get an answer? My account was banned 3 years ago and I’ve attempted to get it back since. All I get is an automated response, stating they will not lift the ban and “don’t expected any further response”. I can’t even get a reason as to why my account was banned.
Kor_Envyyy
Seasoned Traveler
9 months ago
I downloaded and checked my Ea Data
Verified that the Account Status is "Claimed by True Owner".

However, even if I provide them with my purchase history and submit evidence that they didn't access on the suspended date, my account will not be suspended.
Skilet-jo2
9 months ago
How many days did it take for the ea support to answer you I opened a case two days ago and here I am still waiting