Re: What to do if your Apex Legends account got banned or suspended

Has anyone else had this issue?
EA Support can confirm I am banned, but I don't see anything in my Penalty History anymore.
They suggest using the webform, but it will only offer me the option to re-direct back to the Appeals Portal, which still doesn't show anything.
Apparently there's supposed to be an "email us" option, but this has never shown up.

I'm on the correct account (As confirmed by EA Support), I have an active ban, does anyone know why it doesn't show?