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Yameteh69's avatar
Yameteh69
6 years ago
Solved

FALSELY ACCUSED OF FRAUD AND PLAYER SECURITY ISSUE

Falsely banned account

Hi Mr/Mrs

Recently I bought apex coin through a verified and legal websites. This is the second time I have bought apex coin in a large amount after the first one and you can check on my previous billing receipt. Suddenly today, I got an email from EA which states my account has been closed. I don't understand why am I being falsely accused here because all the purchase have been made legally and I have received the biling process through my email. I have also NEVER used any illegal programme and mods for this game as we all know its unfair to other players. So I'm hoping that you guys can review my case as soon as possible #58615784. Im hoping that I could play apex along with my friend during this quarantine season but today I got an email my account has been permanently closed and Im so disappointed. Please review my case as soon as possible. Im begging you. #stayathome 

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey there. 

    I'm afraid that banned accounts are not something we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please set up a case with them if you haven't already. 

    For more info on how to create a case with them check out the EA Help website. The TOS team will review your account and get back to you via email as soon as they can. 

    /Kent

4 Replies

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  • SKZ_WARPIG's avatar
    SKZ_WARPIG
    5 years ago
    @Yameteh69 I had the same problem just recently. I also bought the bloodhound edition of the game. After a few hours, my account got closed and I also got an email EA. I've been grinding this game since July 2019 and never cheat. Please review my account so I can grind the battlepass with my friends.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey there. 

    I'm afraid that banned accounts are not something we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please set up a case with them if you haven't already. 

    For more info on how to create a case with them check out the EA Help website. The TOS team will review your account and get back to you via email as soon as they can. 

    /Kent

  • Dyreeice2473_'s avatar
    Dyreeice2473_
    4 years ago

    I’ve been banned for fraud and security as well but what does that even mean ? Like I’ve not done anything suspicious on my account and I just purchased some coins on gw2 and then the next day I get banned , could someone explain ?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey there, 


    Since this is an old thread that has been inactive for quite a while I am going to lock it to prevent further necro-posting. 

    Please get in touch with the Terms of Service team so they can review your account. I'm afraid this isn't something we would be able to help with on Answers HQ. 

    You can find more details on how to set up a case with the TOS team at the EA Help website. 

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