Forum Discussion

6 years ago

Solved

FALSELY ACCUSED OF FRAUD AND PLAYER SECURITY ISSUE

Falsely banned account Hi Mr/Mrs Recently I bought apex coin through a verified and legal websites. This is the second time I have bought apex coin in a large amount after the first one and you can...

EA_Kent
6 years ago
Hey there.

I'm afraid that banned accounts are not something we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please set up a case with them if you haven't already.

For more info on how to create a case with them check out the EA Help website. The TOS team will review your account and get back to you via email as soon as they can.

/Kent

Dyreeice2473_

5 years ago

I’ve been banned for fraud and security as well but what does that even mean ? Like I’ve not done anything suspicious on my account and I just purchased some coins on gw2 and then the next day I get banned , could someone explain ?

EA_Kent

Community Manager

5 years ago

Hey there,

Since this is an old thread that has been inactive for quite a while I am going to lock it to prevent further necro-posting.

Please get in touch with the Terms of Service team so they can review your account. I'm afraid this isn't something we would be able to help with on Answers HQ.

You can find more details on how to set up a case with the TOS team at the EA Help website.