Falsely banned for cheating
My account got banned and the reason stated was that I was hacking. I've never hacked or cheated in Apex Legends so I don't know where EA is getting this information that my account was cheating. I a...
Forum Discussion
I've submitted a ticket or appeal to EA already before I even made this post. I made this post to ask about others who've been in this similar situation too because I've actually never cheated. I wanted to know if others have actually gotten their bans appealed and if EA requires a lot of documents in order to support your claim. I assure you I'm not cheating when I'm a hardstuck gold player averaging less than a kill a game.
EA_Mako
Community Manager
Community Manager@shinbryann95
We wouldn't need any additional documents to review a ban. Those actions are based entirely on what we can verify in our own records, so all you'll need to do is request that we take another look (which you've already done).
The length just depends on how many other requests are in their queue already. I'm not able to see that specifically, but based on other recent appeals you should be hearing back fairly soon if it's already been a few days.
We wouldn't need any additional documents to review a ban. Those actions are based entirely on what we can verify in our own records, so all you'll need to do is request that we take another look (which you've already done).
The length just depends on how many other requests are in their queue already. I'm not able to see that specifically, but based on other recent appeals you should be hearing back fairly soon if it's already been a few days.
@EA_Mako Thank you for the quick response, I appreciate it
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