Hello,
I am playing on ps4 and my friend is playing on xbox. He has searched for me and I show up and he has sent the friend request but I do not get any notification to accept. I have also tried searching for him but it just says no account found.
Is there a solution for this?
Thanks
Community ManagerHey @Cammyd2018,
In some cases I've seen there are actually privacy settings that are preventing the friend requests from going through. Have you checked to make sure that you have your account set up to accept invites and friend requests? Do you know if your friend has checked his settings as well?
/Kent
Hello
Thanks for replying
All settings are correct. Went on live chat with ea earlier and rebuilt psn database and my friend took instructions for their xbox
Still unable to send friend request to each other! So frustrating
Community ManagerGot it, thanks!
Can we try running through some other troubleshooting steps to see if we can help fix this? A good place to start off would be with the basic connectivity steps over at the EA Help website. If you're still having trouble after that check out the PlayStation-specific steps as well.
Let me know if you're still having trouble with invites afterward. Thanks!
/Kent
Hey I’m also having issues with cross platform friends and I’ve done everything I can from creating a new account to uninstalling but still cant add my friends on apex
Community ManagerPs4
Community ManagerAre you all playing on PS4, or do some of your friends play on different platforms?
/Kent
I play on Xbox but my friend plays on ps4
Hi,
I am having the same problem. I play on PC and my friends are on Xbox. When I look them up to add as a friend, I can find them and send the request. However when they accept it I cannot see them online. I also cannot invite them into a game, the invites just don't go through. We all have checked our cross-play settings and they are all correct.
Community ManagerThank you for the additional info!
/Kent
Community Manager
