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SparkleDruid's avatar
6 years ago
Solved

Game constantly crashing after update PS4

My game will crash at random times, sometimes after I save, sometimes after traveling. It does not save. Since the past week, I've submitted around 15 PS4 game feedbacks with video attachments. I try playing for a bit every day to see if a patch has gone through. It's also erasing minor things like newly saved outfits (linking the vampire form to my sim's every day form - over and over again even after I change it). It erased 2 of the 3 dates in the soulmate aspiration - just for a couple of examples. It's frustrating to play when you are making progress toward an aspiration or a personal goal for your sim and then the game crashes. Also, the load time has been getting longer and longer. Shouldn't feel like this much of a chore to play,

  • Hey @SparkleDruid Could you try to power cycle the console and see if that helps. 

     

    Power cycle the PS4 system

    1. Completely turn off the PS4 by holding the power button.
    2. Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.
    3. Reconnect the PS4 system and turn it on.

    /Atic 

1 Reply

  • Hey @SparkleDruid Could you try to power cycle the console and see if that helps. 

     

    Power cycle the PS4 system

    1. Completely turn off the PS4 by holding the power button.
    2. Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.
    3. Reconnect the PS4 system and turn it on.

    /Atic 

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